0
Your Cart
No products in the cart.
Tiktok Facebook Instagram
.

Customer Support

7/24

Refund and Returns Policy

  1. Home
  2. Refund and Returns Policy

Refund and Returns Policy

1. Overview

Thank you for choosing Monovital.com (“Monovital,” “We,” “Us,” “Our”) operated by CVG Q TECHNIC SOFT SRL. We strive to provide valuable second medical opinion and treatment planning services. This policy outlines the circumstances under which refunds may be issued for our services.

Please note that due to the nature of our services (digital information, expert consultation, and planning assistance), we do not offer “returns” in the traditional sense applicable to physical goods. This policy focuses exclusively on refunds for service fees paid.

This Refund Policy should be read in conjunction with our main Terms and Conditions [Link to your Terms & Conditions page].

2. Second Medical Opinion Service Refunds

  • Our Second Medical Opinion Service involves engaging qualified medical Experts who dedicate time and expertise to review the complex medical information you provide.
  • Because resources and Expert time are allocated once a review process begins, fees paid for the Second Medical Opinion Service are generally non-refundable once an Expert has commenced reviewing your case.
  • We encourage you to ensure all submitted information is accurate and complete before finalizing your request.
  • Refunds for this service will typically only be considered in exceptional circumstances, such as a demonstrable failure by Monovital to deliver the requested opinion report, subject to our discretion.

3. Treatment Planning Service Refunds

  • Our Treatment Planning Service involves coordination and resource allocation to assist you after you have decided on a treatment path.
  • Refunds for the Treatment Planning Service fee are possible only if requested within the first 24 hours following the payment date AND provided that significant planning work has not yet commenced by our team or partners.
  • Once planning activities (such as contacting potential providers, initiating scheduling requests, significant research based on your case, etc.) have begun, the fee becomes non-refundable due to the resources allocated.

4. Non-Refundable Circumstances

Refunds will generally not be issued under the following circumstances:

  • You disagree with the content or conclusions of the second medical opinion provided by the Expert. The service is for providing an expert opinion based on the information supplied, not for guaranteeing a specific outcome or agreement with previous opinions.
  • You change your mind about needing the service after the applicable refund window (if any) has passed or after the service has commenced (Expert review started or planning work started).
  • The service was completed and the report or planning assistance was delivered as described.
  • Inaccurate or incomplete information was provided by the User, impacting the quality or scope of the opinion or plan.
  • Delays outside of Monovital’s reasonable control (e.g., delays in receiving complete information from the User).

5. How to Request a Refund

  • To request a refund based on the conditions outlined above (primarily for the Treatment Planning Service within the 24-hour window), please contact us directly via email.
  • Send your refund request to: info@monovital.com
  • Please include the following information in your request:
    • Your full name
    • The email address used for the service request/payment
    • Order Number or Transaction ID (if available)
    • The date of your purchase
    • The specific service you are requesting a refund for (Second Opinion or Treatment Planning)
    • A clear reason for your refund request, referencing the applicable condition in this policy.
  • We will review your request based on this policy and respond within a reasonable timeframe.

6. Processing Refunds

  • If a refund is approved, it will typically be processed within [e.g., 5-10] business days.
  • The refund will be issued back to the original method of payment used for the purchase. Please note that your bank or payment processor may take additional time to reflect the refund in your account.

7. Changes to This Policy

Monovital reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting the revised policy on our Website. We encourage you to review this policy periodically.

8. Contact Information

If you have any questions about this Refund Policy, please contact us:
info@monovital.com
Municipiul Cluj-Napoca, Strada THEODOR CAPIDAN, Nr. 1-3, Ap 6, Județul Cluj-ROMANIA

Monovital