0
Your Cart
No products in the cart.
Tiktok Facebook Instagram
.

Customer Support

7/24

Privacy Policy

  1. Home
  2. Privacy Policy

Privacy Policy

Privacy Policy for Monovital.com

Last Updated: 01 April 2025

1. Introduction

Welcome to Monovital.com (“Website,” “Site”), operated by CVG Q TECHNIC SOFT SRL (“Monovital,” “We,” “Us,” “Our”). We are committed to protecting the privacy and security of our users (“You,” “User”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and use our services, including obtaining second medical opinions and treatment planning assistance (collectively, the “Services”).

Please read this Privacy Policy carefully. By using the Site and Services, you agree to the collection and use of information in accordance with this policy. This policy is incorporated into our Terms and Conditions [Link to your Terms & Conditions page]. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our Services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • Personal Data: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you register for an account (if applicable), request a service, fill out a contact form, or make a payment. You are under no obligation to provide us with personal data of any kind, however, your refusal to do so may prevent you from using certain features of the Site and our Services.
  • Sensitive Personal Data (Medical Information): This is information you voluntarily provide to us for the purpose of obtaining our Services. This includes, but is not limited to:
    • Medical reports (e.g., lab results, pathology reports)
    • Medical images (e.g., MRI scans, CT scans, X-rays)
    • Descriptions of your symptoms and medical history
    • Test results
    • Information related to your diagnosis or treatment queries
      We understand the sensitive nature of this information and handle it with the utmost care.
  • Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase a service. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our third-party payment processors (e.g., WooCommerce Payments, Stripe, PayPal), and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
  • Derivative Data (Usage Data): Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
  • Data From Contact Forms & Communications: Information you provide when you contact us via email or contact forms, including your inquiry and contact details.
  • Language Preference: The language you select for receiving your report or interacting with the service.

3. How We Collect Your Information

We collect information from you through:

  • Direct Interactions: When you directly provide it to us by filling in forms, uploading documents/images, creating an account (if applicable), requesting services, making payments, or corresponding with us.
  • Automated Technologies: As you interact with our Website, we may automatically collect Derivative Data about your equipment, browsing actions, and patterns using cookies and similar technologies. Please see our Cookie Policy section below [or link to a separate Cookie Policy].
  • Third Parties: Such as payment processors when you complete a transaction.

4. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Provide the Core Services:
    • Facilitate the second medical opinion process by sharing your submitted medical information with the selected, qualified Expert.
    • Generate and deliver the second medical opinion report in your selected language.
    • Provide the Treatment Planning Service, including coordinating with potential providers based on your instructions.
  • Process Payments and Prevent Fraud: Fulfill your service requests and process payments securely.
  • Communicate with You: Respond to your inquiries, provide customer support, and send you service-related notices (e.g., confirmation emails, report availability notifications).
  • Manage Your Account (If Applicable): Create and manage your account and profile.
  • Improve Our Website and Services: Monitor and analyze usage and trends to improve website functionality and service offerings.
  • Comply with Legal Obligations: Respond to legal requests and prevent harm.

5. Legal Basis for Processing Personal Data (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it:

  • Contractual Necessity: We process your Personal Data to perform our contract with you (i.e., to provide the requested Second Medical Opinion or Treatment Planning Service).
  • Consent: We rely on your explicit consent to process your Sensitive Personal Data (Medical Information) which you voluntarily provide for the purpose of the Services. You provide this consent when you submit your information and agree to our Terms and this Privacy Policy. You have the right to withdraw your consent at any time (though this may prevent us from providing the service).
  • Legitimate Interests: We may process certain data based on our legitimate interests, such as for website security, analytics (in anonymized/aggregated form where possible), and fraud prevention, provided that such processing does not outweigh your rights and freedoms.
  • Legal Obligation: We may process your data where it is necessary for compliance with a legal obligation to which we are subject.

6. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • With Experts: Your submitted medical information (reports, images, symptoms, history) will be shared with the qualified, independent medical Expert(s) assigned to provide your second opinion. These Experts are bound by professional confidentiality obligations.
  • With Treatment Planning Partners (With Your Consent): If you use the Treatment Planning Service, relevant information may be shared with potential doctors, hospitals, or other logistical partners based on your explicit instruction and consent as part of the planning process.
  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (WooCommerce Payments, Stripe, PayPal, etc.), data analysis, email delivery, hosting services, and customer service. These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Business Transfers: If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.

We will not share, sell, rent or trade your identifiable Personal Data or Sensitive Personal Data (Medical Information) with any third party for their promotional purposes without your explicit consent.

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information, especially your sensitive medical data. We utilize secure servers, encryption for data transmission (SSL/TLS), and access controls. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

8. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Sensitive Personal Data (Medical Information) uploaded by you is retained for the duration necessary to provide the requested Service. As stated in our Terms, we provide options for you to request the deletion of your uploaded files and documents after receiving your second opinion. Basic account information may be retained for longer periods as required for administrative or legal purposes.

9. International Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Romania and choose to provide information to us, please note that we transfer the data, including Personal Data, to Romania and process it there. Our Experts may be located in various countries; your medical information will be transferred to the relevant Expert’s location for review. We will take appropriate steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

10. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

  • The right to access, update or delete the information we have on you.
  • The right of rectification.
  • The right to object.
  • The right of restriction.
  • The right to data portability.
  • The right to withdraw consent.

If you wish to exercise any of these rights, please contact us using the contact information below. Please note that we may ask you to verify your identity before responding to such requests.

11. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. We use strictly necessary cookies for site functionality and potentially analytics cookies (often anonymized) to understand site usage. [Consider adding more detail or linking to a dedicated Cookie Policy if you use more complex cookies for advertising/marketing]. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

12. Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child under age 18 without verification of parental consent, we take steps to remove that information from our servers.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:
info@monovital.com
CVG Q TECHNIC SOFT SRL
Municipiul Cluj-Napoca, Strada THEODOR CAPIDAN, Nr. 1-3, Ap 6, Județul Cluj
Romania

Monovital